Did you know that 68% of customers who discontinue relations with a company do so due to poor customer service? It is the number one reason for customers to defect from a business. Everyone has experienced poor customer service at some point and it is infuriating and frustrating, prompting some to sever ties with a company even if they have had a long-standing relationship and been previously satisfied.
One way to prepare is to create (or confirm) a clear and motivating vision of what you want to become. Back this vision up with customer service training and other measures and you can transform your business for the better. Your engaging service vision is one of the “12 Building Blocks for a Superior Service Culture”. This vision can serve as a guiding light for customer service training and to focus your efforts now and in the future.
For any business to survive the corporate competition, all the agents working must have good skills. This is very common in most soft services jobs sectors. The facilities management recruitment officers have always stressed the value of working personnel to have special skills that will set them apart from the rest. It is therefore wise for customer service to have their agents taken through vigorous routines of training and induction.
According to facilities jobs, agents have to be very careful when it comes to listening. Customer Service agents for example have to be friendly since it is at their desks that clients call to have their problems listened to and solved. Clients will always want to call and get solutions to problems as fast as possible. Clients also have different problems and should not be treated the same. This is one aspect that most agents don’t get right according to facilities management recruitment experts.
The benefits of Sold Out Trainers are tangible and lasting. Keep your staff and your customers by investing in our innovative experiential customer service training which is designed to meet the specific needs of your organisation for real results.