Time Management Training

Time is the most valuable but least controlled asset for any business organization. Time management training seeks to maximize the amount of work done for the limited time that is available for the enterprise. Every person in the office hierarchy would benefit from undergoing time management training. In return, one can expect that the person who received training would be able to manage their time properly and become a more productive individual in the workplace.
Good time management skills are about many things, prioritizing, managing interruptions, avoiding procrastination etc. But time management really starts with having a plan of action which clearly states the tasks you are hoping to complete on any given day—otherwise known as a to do list.
The time management training must provide the employees basic tips and tricks on how to manage time well. Since the goals needed to be accomplished are laid out, they will have a step-by-step plan on how to maximize their time and perform. However, most problems appear during the implementation stage since employees have a problem actually executing their plans. The training must have a good segment talking about effective strategies the employees can use to kick-start work. Some of these include having a clean and conducive workspace, and using organization tools to make work easier. Aside from these, the time management training should also cover important topics such as holding effective meetings or managing email messages.
The best way to introduce your employees to time management concept and skills is to organize a training session for them. You can set aside a day for imparting time management training to your employees. You can ask a senior employee of yours to try and develop time management skills in the people. However, for better impact, you must hire a professional organization well adept in imparting training to corporate employees. Our Experienced trainers know how to establish a rapport with the delegates, take them on board and initiate the intended concept to them. Training your employees in an organized manner will take their performance to the next level.
As an employer, you need to know how to create a work environment that gets the best from your human resource. An organized employee training and management system is essential for a successful business organization. Employees ingrained in workplace skills can contribute to the growth of the company and ensure that success prevails.

Customer Service

ImageDid you know that 68% of customers who discontinue relations with a company do so due to poor customer service? It is the number one reason for customers to defect from a business. Everyone has experienced poor customer service at some point and it is infuriating and frustrating, prompting some to sever ties with a company even if they have had a long-standing relationship and been previously satisfied.

One way to prepare is to create (or confirm) a clear and motivating vision of what you want to become. Back this vision up with customer service training and other measures and you can transform your business for the better. Your engaging service vision is one of the “12 Building Blocks for a Superior Service Culture”. This vision can serve as a guiding light for customer service training and to focus your efforts now and in the future.

For any business to survive the corporate competition, all the agents working must have good skills. This is very common in most soft services jobs sectors. The facilities management recruitment officers have always stressed the value of working personnel to have special skills that will set them apart from the rest. It is therefore wise for customer service to have their agents taken through vigorous routines of training and induction.

According to facilities jobs, agents have to be very careful when it comes to listening. Customer Service agents for example have to be friendly since it is at their desks that clients call to have their problems listened to and solved. Clients will always want to call and get solutions to problems as fast as possible. Clients also have different problems and should not be treated the same. This is one aspect that most agents don’t get right according to facilities management recruitment experts.

The benefits of Sold Out Trainers are tangible and lasting. Keep your staff and your customers by investing in our innovative experiential customer service training which is designed to meet the specific needs of your organisation for real results.